Expérience client

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Pourquoi travailler son expérience client ? Les entreprises qui performent en expérience client … > ont une probabilité de RACHAT de 86% versus 13% pour une entreprise qui offre une expérience client médiocre ; > ont une probabilité d’être RECOMMANDÉE de 77% versus 7% pour une entreprise qui offre une expérience client médiocre ; > ont une probabilité de GAGNER LA CONFIANCE DES CLIENTS de […]

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